Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
I gladly accept cancellations
Request a cancellation within: 12 hours of purchase
Privacy policy
Privacy Policy – Leather Ride
At Leather Ride, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you place an order or contact us through Etsy.
1. Information We Collect
To fulfill your order, we may collect the following information (provided via Etsy):
Name
Email address
Shipping address
Order details
Payment information is processed securely by Etsy. We do not store your payment details.
2. Why We Use Your Information
We use your information to:
Process and deliver your order
Communicate with you about your order
Provide customer support
Comply with legal obligations
3. Sharing Your Information
We only share your information when necessary:
With Etsy to operate our shop
With shipping providers to deliver your order
When required by law
We do not sell or rent your personal information.
4. Data Retention
We keep your information only as long as necessary to fulfill orders and meet legal requirements.
5. Your Rights (EU Buyers)
If you are located in the EU, you have the right to access, update, or delete your personal information. You can contact us via Etsy messages for any request.
6. Contact
If you have any questions, please contact us through Etsy messages.
Frequently Asked Questions
Custom and personalised orders
Yes! We’re happy to create customized pieces just for you. Whether it’s a size adjustment, engraving initials, or a unique design request, please send us a message before placing your order. We’ll discuss the details and provide you with a tailored option.
Sizing details
Please refer to our size chart in the product photos before placing your order. If you’re between sizes, we usually recommend going one size up for a more comfortable fit.
Care instructions
To keep your leather goods looking their best:
Avoid prolonged exposure to water, direct sunlight, and heat.
Clean gently with a soft, dry cloth.
For deeper cleaning, use a leather conditioner or cream (avoid harsh chemicals).
Store in a cool, dry place when not in use.
Gift wrapping and packaging
Yes! We provide elegant gift wrapping upon request. Simply send us a message before or after placing your order, and we’ll prepare it as a gift.
Wholesale availability
Yes! We welcome wholesale and bulk orders for our leather goods.
How long does a custom order take?
Custom items usually take a little longer than standard pieces. We’ll provide you with an estimated timeline once we finalize the details.
Can custom orders be returned or exchanged?
Since custom pieces are made especially for you, we can’t accept returns or exchanges unless the item arrives damaged or defective.
Do you accept returns or exchanges?
Yes, we accept returns and exchanges on standard (non-custom) items.
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